What is live-in care?

Live-in care allows a client to stay in their own home, in familiar and reassuring surroundings, with one-to-one support from experienced care and support staff. The client’s needs and preferred outcomes are based upon a personalised individual support plan (ISP), which is reviewed and updated regularly. After an initial introduction, care and support staff stay with the client in their home for a minimum period of two weeks, longer if required and agreed.

How soon will my live-in care start?

We can generally commence a live-in care and support service within 72 hours of an agreed assessment.

How is my care assessed?

Clients are visited by a Quality Care Advisor, at a time and date that suits them, to discuss their individual needs and requirements. They take into account such things as the environment and any equipment being used to provide support. The findings will be presented in an individual support plan (ISP) for the client’s agreement. The appointment usually lasts between sixty and ninety minutes. The assessment is free of charge providing the service provision is for a duration of four weeks or more.

Will I always have the same care staff?

Every client is provided with their own team of care and support staff. The team operate on a rota system that suits both the client and the staff. This maintains familiarity, continuity and a consistently high standard of care and support.

What happens if the care and support worker isn’t suitable?

If, for whatever reason, a client are not happy with a member of staff, we will discuss the issue with the client and, if no resolution is available, we will provide a replacement care and support worker.

What happens if I deteriorate?

If a client’s condition deteriorates, the Quality Care Advisor will visit to discuss any changing needs and requirements and undertake a review of the client’s individual support plan, detailing what those changes are. If the deterioration means an increase in the duties of the care and support team, we ensure that the team have adequate experience and appropriate training to provide that support effectively. If the situation involves any increase in fees, this will be discussed, explained and agreed during the reassessment.

Which areas do you cover?

Live-In Comfort Ltd provides care and support staff to anywhere within one hour’s drive from Brighton, including:

  • Sussex
  • Surrey
  • London
  • South Kent
  • South Hampshire

How much does live-in care cost?

Costs are determined by the service required according to the personalised individual support plan (ISP) that each client receives. Once we have undertaken an ISP assessment we provide clients with an exact cost, in writing. We believe that we offer excellent value for money, providing a professional and reliable service based on quality, flexibility, reliability, continuity and high-quality care and support. The result is a real cost-effective alternative to hourly care workers.

Are you registered with the Care Quality Commission?

Yes, we are registered with the Care Quality Commission. We are also members of the United Kingdom Home Care Association (UKHCA), and the British Association of Domiciliary Care (Ceretas), both professional bodies for independent providers. We also appear as a preferred provider on the East & West Sussex Social Services website.

Are your care workers trained?

All our care and support staff undertake a comprehensive training programme starting at induction. For clients with complex needs, we ensure that our care and support staff undertake specialist training in that area (for example: care and support for clients with advanced neurological diseases, enhanced care and support for stroke clients and end-of-life care). The majority of our training is refreshed annually, to ensure it is always fully up-to-date. Our current training programme, consists of:

  • Company Induction
  • Moving and Handling
  • Safeguarding of Vulnerable Adults
  • Infection Control
  • Health and Safety
  • First Aid
  • Food Hygiene
  • Dementia Awareness Level 1 & Level 2
  • Activities for clients with Dementia
  • Medication in a Home-Care Setting
  • Pressure Area (Tissue Viability) Care
  • Nutrition and Diet
  • End of Life/ Palliative Care