What exactly is live-in care?

Live-in care allows a client to stay in their own home, in familiar and reassuring surroundings, with one-to-one support from experienced care and support staff. The client’s needs and preferred outcomes are based upon a personalised individual support plan (ISP), which is reviewed and updated regularly. Care and support staff will then be introduced to you and stay with you, in your home, for a minimum period of two weeks, or longer if required and agreed.

How long does it take before the live-in care can start?

We can generally commence a live-in care and support service within 72 hours of an agreed assessment.

What is an assessment.....what happens?

Live-in Comfort  will arrange  for a senior member of the care team to visit you, at a time and date that suits you, to discuss their individual needs and requirements reproducing them in an individual support plan (ISP) for your agreement. The ‘assessment’ is part of the ISP; it takes into account your environment and any equipment currently being used to support you. The appointment usually lasts between sixty and ninety minutes: if the service provision required is for duration of four weeks or more the assessment is free.

Can Live-in Comfort provide the same care staff, you know....continuity?

Live-In Comfort Ltd provides all our clients with a team of their own care and support staff, working on a rota system to suit both clients and staff. This team ensures reliability and continuity as well as providing a high level of quality care and support.

What happens if the care and support worker isn’t suitable?

Sometimes, and for any number of reasons, one or more parties may not suit: if this happens, we resolve the problem: we will visit you at home, or telephone if appropriate, to discuss the issues and, if no resolution is available, we will provide another care and support worker to assist you, if this is what you wish.

What happens if I deteriorate?

If your condition deteriorates, our senior team member will visit you to discuss your changing needs and requirements and undertake a review of your individual support plan, detailing what those changes are. If your deterioration means an increase in the duties of your care and support team, we ensure that the team assigned to you have adequate experience and appropriate training to support you effectively. If the situation involves any increase in fees, this will be discussed, explained and agreed during the reassessmentt.

Which areas do you cover?

Live-In Comfort Ltd provides care and support to, mostly, adult clients who require a range of care and support services, from companionship and housekeeping to those with complex and or high-dependency support. Live-In Comfort Ltd provides care and support staff to anywhere within one hour’s drive from Brighton, such as:-

  • Sussex
  • Surrey
  • London
  • South Kent
  • South Hampshire

How much does live-in care cost?

All our clients receive a personalised individual support plan, according to their specific needs and requirements, therefore our costs are also bespoke to each individual person. Once we have undertaken an ISP assessment we can give you an exact cost, in writing. We believe that we offer excellent value for money, providing a professional and reliable service based on quality, flexibility, reliability, continuity and high-quality care and support. The result is a real cost-effective alternative to hourly care workers..

Are you registered with the Care Quality Commission?

Yes, we are registered with the Care Quality Commission. We are also members of the United Kingdom Home Care Association (UKHCA), and the British Association of Domiciliary Care (Ceretas), both professional bodies for independent providers. We also appear as a preferred provider on the East & West Sussex Social Services website.

Are your care workers trained?

All our care and support staff undertake a comprehensive training programme starting at induction. For clients with complex needs, we ensure that our care and support staff undertake specialist training in that area (for example: care and support for clients with advanced neurological diseases, enhanced care and support for stroke clients and end-of-life care). The majority of our training is refreshed annually, to ensure it is always fully up-to-date. Our current training programme, consists of:

  • Company Induction
  • Moving and Handling
  • Safeguarding of Vulnerable Adults
  • Infection Control
  • Health and Safety
  • First Aid
  • Food Hygiene
  • Dementia Awareness Level 1 & Level 2
  • Activities for clients with Dementia
  • Medication in a Home-Care Setting
  • Pressure Area (Tissue Viability) Care
  • Nutrition and Diet
  • End of Life/ Palliative Care